Frequently Asked Questions

We understand our diamonds are more than a purchase; they're a deeply personal journey. Here are answers to the questions we hear most, to guide you with clarity and compassion.

Product & Process

Welcome Kit

Diamond

Payment

Jewelry & Memorial Items

Product & Process

Welcome Kit

Diamond

Payment

Jewelry & Memorial Items

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We're here for you every step of the way. If you have a question not covered here, please reach out to our team using one of the methods below.

Frequently Asked Questions

Product & Process

Welcome Kit

Diamond

Payment

Jewelry & Memorial Items

Product & Process

How is my pet's hair turned into a diamond?

How to know if the diamond was made from my pet's hair?

How much hair is needed to create a Furever Diamond?

Can you use ashes or other materials instead of hair?

Are these real diamonds? How are they different from natural diamonds?

When do I need to pay for my Furever Diamond order?

Do you allow returns?

Welcome Kit

Why do I need to purchase a welcome kit?

Is the welcome kit refundable?

Is a welcome kit required?

Am I obligated to purchase a Furever Diamond after purchasing a welcome kit?

Diamond

What makes my Furever Diamond unique?

Do Furever Diamonds have certifications?

What size of Furever Diamond shall I get?

How to order a Furever Diamond?

Payment

What is the payment process for a Furever Diamond order?

How much does a Furever Diamond cost?

Why are some Furever Diamond shapes more expensive than others?

Why do multiple Furever Diamonds™ come with a 30% discount?

Do you offer any discounts?

Jewelry & Memorial Items

Why also choose a Furever Diamond jewelry or memorial item from us?

How to customize my Furever Diamond jewelry?

How to customize my Furever Diamond memorial item?

Can I add my Furever Diamond to a jewelry or memorial item that I already own?

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